Processing & Delivery Times

• Orders placed before 11:00AM Australian Eastern Standard Time, Monday - Friday will be dispatched same day.

• Orders placed after 11:00AM Australian Eastern Standard Time, on weekends or public holidays will be dispatched next business day.

• For the first two days of sale periods there may be slightly longer processing time.

• All orders are dispatched from Melbourne, VIC Australia.

• Once your order has been dispatched, you will receive an email from Shippit with tracking details and an estimated delivery date. You will receive another notification when the parcel is on-board for delivery.

International Shipping

• La Maison Talulah offers free express shipping to the United States.

• For international orders outside of the United States, La Maison Talulah offers express shipping for a flat $20 fee. 

• All international orders are shipped with DHL Express.

• DHL Express estimates 3-5 business days for delivery to metropolitan areas of major international cities.

• All international orders are fully trackable via Shippit.

Customs, Import Duties & Taxes

• All international orders are dispatched from Melbourne, VIC Australia.

• We provide the option at checkout to prepay your import duties and taxes. These duties are calculated based on your shipping address and order value. 

• We recommend prepaying your duties and taxes to ensure you do not experience delays at Customs and are not charged greater import fees. 

• In the event a customer does not wish to pay their import duties and taxes the order will be returned to sender. The customer will be issued a refund for their order value, less the following return postage charges and $10 administration fee. 

Pre Order

• Occasionally, La Maison Talulah will offer selected items for pre-order.

• To pre-order an item, an order must be processed as normal by payment of the full amount of the order value, inclusive of postage costs if applicable.

• It is recommended pre-order items be purchased separately to Ready-to-Ship items.

• While La Maison Talulah makes every effort to ensure pre-orders are dispatched within the advised time frames, manufacturing and postage delays can occur which may impact the delivery date.

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